About Lillypilly Living

My parents came from Lebanon and settled in Fairfield, western Sydney, in 1987. Dad ran a small import business out of a shed on Woodville Road, mostly textiles and housewares he sourced through contacts back home. Mum kept the house running with the kind of practical thoroughness that I only understood much later — nothing wasted, everything had a proper place and a proper purpose. Growing up watching both of them, I absorbed a very specific idea about what a home should feel like. Not a showroom. A place where things actually got used, where the dog slept on something decent and the back patio didn't look like an afterthought. That stuck with me well into my thirties.

Before Lillypilly Living I spent about eleven years in retail buying, mostly for a mid-size chain out of Parramatta. I travelled to trade shows in Melbourne, Auckland, and twice to Guangzhou, and I got a good look at how products moved from a factory floor to an Australian living room. What I noticed was a gap nobody was really filling: practical everyday items for pets and home that were actually designed with Australian conditions in mind, not just relabelled Northern Hemisphere stock. Australian summers, Australian backyards, Australian animals. A kangaroo jerky treat is not the same product as a chicken strip from a Chinese factory. The sourcing decisions matter and most buyers were not making them carefully.

— Build it right, test it at home. — Brad, Brad Robinson

Our team

• Teodora Vukovic — Operations and Fulfilment Lead: Teo joined in August 2022 after five years running the dispatch floor at a furniture wholesaler in Launceston. She reorganised the Derwent Park warehouse from a single-zone pick system to a three-zone layout that cut average pack time by about four minutes per order. She handles supplier freight schedules, stock reconciliation, and anything that involves a pallet jack.
• Kwame Asante — Customer Experience and Product Support: Kwame grew up in Blacktown and moved to Hobart in 2020 to complete a veterinary nursing certificate at TasTAFE, which he finished in mid-2022 before joining Lillypilly Living part-time that October. He handles all inbound customer queries, writes the product care guides, and is the team's go-to for any question involving animal health or behaviour. He also coordinates with the Moonah post office for same-day lodgement on orders placed before noon.
• Renata Szymanska — Marketing and Content: Renata came on board in early 2023 after freelancing for several small Tasmanian e-commerce businesses, including a pet food startup based out of Huonville. She manages the product photography schedule, writes the email sequences, and runs the social accounts with a very deliberate no-hype approach that Brad specifically asked for at her first interview. She shoots most product photos at a rented studio space in North Hobart, two Tuesdays a month.

Frequently asked questions

How long will my order take to arrive?

Standard delivery takes 3–8 business days depending on your location, with metro areas typically at the faster end. Express orders placed before 2pm AEST Monday–Friday usually arrive within 1–3 business days. Remote and rural addresses may take a little longer.

Do you offer free shipping?

Yes — orders over $79 qualify for free standard shipping anywhere in Australia. Orders under $79 attract a flat rate of $9.95 for standard or $14.95 for express.

Can I return a product if it doesn't suit my pet?

You can return most unused, unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging. Perishable products like the kangaroo jerky chews are excluded from change-of-mind returns.

How do I clean the Pawprint Orthopedic Memory Foam Dog Bed?

The outer cover is machine washable on a cold, gentle cycle — tumble dry low or air dry flat. Do not wash the inner foam insert; spot clean it with a damp cloth and mild soap, then let it dry fully before reassembling.

What materials are used in the pet grooming clipper set?

The blades are stainless steel and the body is ABS plastic with a rubberised grip. The set does not contain latex, so it's safe for pets or owners with latex sensitivities.

Are the kangaroo jerky chew sticks safe for dogs with food allergies?

The Native Kangaroo Jerky Chew Sticks contain a single protein source — kangaroo — with no added grains, gluten, artificial colours, or preservatives. They're a solid option for dogs on elimination diets, but always check with your vet if your dog has known sensitivities.

Do you offer custom sizing or personalisation on any products?

At the moment we don't offer custom sizing or personalisation on our standard range. If you have a specific need, reach out to us at hello@lillypillyliving.com and Brad will do his best to help.

Do you sell wholesale to pet stores or retail businesses?

We do take wholesale enquiries. Send your business details and the products you're interested in to wholesale@lillypillyliving.com and we'll come back to you within 2–3 business days.

Customer reviews

• 5/5 “Dog bed is the real deal” Ordered the Pawprint Orthopedic Memory Foam Dog Bed for my seven-year-old lab and it arrived in four days — quicker than I expected for a large item. He took to it immediately and hasn't gone back to his old bed. The cover washed up well too, no shrinkage or pilling.
• 4/5 “Good harness, slight sizing note” The reflective cat harness fits my British Shorthair well on the medium setting, and the neon orange is easy to spot in long grass. Delivery was fast — three business days to inner Sydney. The only reason I'm not giving five stars is that the instructions could be clearer on how to adjust the chest strap.
• 5/5 “Kangaroo jerky — big hit” My rescue greyhound has a sensitive stomach and these chew sticks are one of the few treats she handles without any issues. I've ordered twice now and both times the pack arrived well-sealed and fresh. Good value for a 200g bag.
• 4/5 “Aquarium filter bundle works well” Set up the 5-compartment filter media bundle in my 200L planted tank and water clarity improved noticeably within the first week. Shipping to Fremantle took six business days on standard, which is about what I expected. Would be nice if the product page listed the exact media dimensions.
• 5/5 “Clippers actually hold an edge” I've been through a few grooming clipper sets for my golden retriever and most go blunt after a couple of uses. The stainless steel blades on this 10-piece set are still sharp after three full grooms. Packaging was solid and everything arrived intact.
• 5/5 “Memory foam bed, very solid” Bought the large dog bed as a gift for my sister's border collie. It arrived gift-wrapped and the handwritten note was a nice touch. She said the foam holds its shape even with a 28kg dog sleeping on it every night.

From the journal

• What I found out visiting our jerky supplier last month — I drove up to the Hunter Valley to finally meet the people behind our kangaroo jerky, eight months later than I should have.
• How to actually load a five-compartment aquarium filter correctly — Loading all five compartments with the same media is the most common mistake I see, so here is the actual order that works.
• Shooting product photos in a Hobart winter is genuinely hard — We finally reshooted the dog bed range and a Border Collie named Rosco ended up in the best images entirely by accident.
• Training a cat to wear a harness takes longer than the box says — I spent three weeks training our cat Fig to tolerate a harness so I could honestly tell customers what the process actually involves.
• Ordering summer stock from Hobart in the middle of winter — Buying stock for an Australian summer from a Hobart winter is a strange exercise in guessing at weather and human behaviour six months out.